Cancellation
Cancellation requests must be sent by the person in whose name the booking was made (or, should said person be unable to do so, by a duly authorised person). Guests who cancel their booking are entitled to a refund of their deposit, under the following conditions: If Lispida receives written notification of cancellation via e-mail (or, alternatively, via fax or registered post or via any means able to guarantee receipt), at least 30 (thirty) days prior to the arrival date indicated in the booking confirmation, then it shall fully reimburse the Guest for all amounts paid up until that moment in time. Guests who send Lispida written notification of cancellation between the 29th day and 15th day prior to the arrival date indicated in the booking confirmation will instead be charged a penalty equal to 50% of the deposit paid, with a minimum charge of Euro 100.00 (one hundred/00). Guests who send Lispida written notification of cancellation in the 14 (fourteen) days prior to the arrival date indicated in the booking confirmation will not be entitled to any refund, with Lispida reserving the right to retain all of the deposit paid, as a penalty.
In the event of a no-show, if no cancellation request has been received, Lispida reserves the right to charge the Guest for the full amount of their stay, in addition to retaining the deposit paid, as a penalty.
As a partial exception to the foregoing, only in the case of Guests having to cancel if forbidden from reaching Lispida due to provisions issued by a competent national or regional authority to contain the COVID-19 epidemic, the following conditions shall apply: if the cancellation is sent via e-mail (which is preferable, or alternatively via fax or post) and received by Lispida at least 7 (seven) days prior to the arrival date indicated in the booking confirmation, then Lispida will not apply any penalty. It is understood that any requests received in the 6 (six) days prior to the arrival date indicated in the booking confirmation shall not entitle Guests to any refund, with Lispida reserving the right to retain the full deposit amount, as a penalty. This shall be without prejudice to any application of mandatory rules issued by the competent authorities in relation to the Covid-19 epidemiological emergency.
Wedding and Events
Please note that, during weekends, meetings and wedding parties are occasionally organised on the property. The music will stop at 00.30 a.m.
Pets
Pets are welcome, please note that the presence of pets must be obligatory declared upon booking.
Only little and medium-size dogs are allowed. It is forbidden to enter with animals in the swimming pool, in the bathrooms, inside the wine bar. The owner has to show the health-book of the dog at the arrival. Keep the dogs always on a lead. If they are left free, they must wear a muzzle.
Pet owners are required to pick up after their pets and properly dispose of all pet droppings in trash receptacles. Owners are responsible for any damages caused by their animals to other guests or to any structures of the castle.
Swimming pool
Opening times of the covered pool from 8.00 a.m. to 20.00 p.m.
Opening times of the outdoor tubs 24\7
Regulation of the pool:
1) It’s mandatory to take a shower and wash your feet before entering the pool
2) It’s forbidden to dive, play with balls and other games
3) We recommend to bath not earlier than 3 hours after meals
4) Minors are not allowed to enter the pool without their parents
Entering the pool implies the acceptance and the observance of the above regulation.
The Management disclaims all responsibilities due to the improper use of the pool.
Cancellation
Cancellation requests must be sent by the person in whose name the booking was made (or, should said person be unable to do so, by a duly authorised person). Guests who cancel their booking are entitled to a refund of their deposit, under the following conditions: If Lispida receives written notification of cancellation via e-mail (or, alternatively, via fax or registered post or via any means able to guarantee receipt), at least 30 (thirty) days prior to the arrival date indicated in the booking confirmation, then it shall fully reimburse the Guest for all amounts paid up until that moment in time. Guests who send Lispida written notification of cancellation between the 29th day and 15th day prior to the arrival date indicated in the booking confirmation will instead be charged a penalty equal to 50% of the deposit paid, with a minimum charge of Euro 100.00 (one hundred/00). Guests who send Lispida written notification of cancellation in the 14 (fourteen) days prior to the arrival date indicated in the booking confirmation will not be entitled to any refund, with Lispida reserving the right to retain all of the deposit paid, as a penalty.
In the event of a no-show, if no cancellation request has been received, Lispida reserves the right to charge the Guest for the full amount of their stay, in addition to retaining the deposit paid, as a penalty.
As a partial exception to the foregoing, only in the case of Guests having to cancel if forbidden from reaching Lispida due to provisions issued by a competent national or regional authority to contain the COVID-19 epidemic, the following conditions shall apply: if the cancellation is sent via e-mail (which is preferable, or alternatively via fax or post) and received by Lispida at least 7 (seven) days prior to the arrival date indicated in the booking confirmation, then Lispida will not apply any penalty. It is understood that any requests received in the 6 (six) days prior to the arrival date indicated in the booking confirmation shall not entitle Guests to any refund, with Lispida reserving the right to retain the full deposit amount, as a penalty. This shall be without prejudice to any application of mandatory rules issued by the competent authorities in relation to the Covid-19 epidemiological emergency.
Wedding and Events
Please note that, during weekends, meetings and wedding parties are occasionally organised on the property. The music will stop at 00.30 a.m.
Pets
Pets are welcome, please note that the presence of pets must be obligatory declared upon booking.
Only little and medium-size dogs are allowed. It is forbidden to enter with animals in the swimming pool, in the bathrooms, inside the wine bar. The owner has to show the health-book of the dog at the arrival. Keep the dogs always on a lead. If they are left free, they must wear a muzzle.
Pet owners are required to pick up after their pets and properly dispose of all pet droppings in trash receptacles. Owners are responsible for any damages caused by their animals to other guests or to any structures of the castle.
Swimming pool
Opening times of the covered pool from 8.00 a.m. to 20.00 p.m.
Opening times of the outdoor tubs 24\7
Regulation of the pool:
1) It’s mandatory to take a shower and wash your feet before entering the pool
2) It’s forbidden to dive, play with balls and other games
3) We recommend to bath not earlier than 3 hours after meals
4) Minors are not allowed to enter the pool without their parents
Entering the pool implies the acceptance and the observance of the above regulation.
The Management disclaims all responsibilities due to the improper use of the pool.
